Job Details

Client Relationship Executive

Location: Oxford

Salary: up to £28,000 DOE

Responsibilities:

• Deal directly with customers either by telephone, electronically or face to face
• Monitor and expedite customer orders through the business to ensure on time delivery
• Proactively communicate late deliveries to customers
• Liaise with customers to identify production requirements
• Communicate customer production requirements to the Supply Chain Team agreeing customer delivery dates
• Handle and respond efficiently to all general and order specific customer enquiries within 24 hours
• Communicate and coordinate with internal and third-party stake holders
• Facilitate customer responses across the business within a maximum of 24 hours
• Prepare Management Reports
• Process and manage customer orders via the MRP system
• Coordinate "Biteblock" orders

About you:

• Experience of providing customer service in a Manufacturing or B2B role
• A passion for delivering exceptional experiences for our customers
• The ability to listen, empathise, build rapport and understanding for our customers
• Someone who enjoys taking ownership of queries to get them resolved
• Strong verbal and written communication skills
• A keen eye for detail
• Excellent Computer Literacy skills and the confidence to learn new systems
• Enjoys working in a team environment